Security Response Policy

Last updated: October 12, 2020

We appreciate your concern

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.

Reporting security problems

For other urgent or sensitive reports, please email [email protected]. We’ll get back to you as soon as we can, usually within 24 hours. Please follow up or ping us on Twitter if you don’t hear back.

For requests that aren’t urgent or sensitive: submit a support request.

Adapted from the Basecamp open-source policies / CC BY 4.0